Frequently Asked Questions
Everything you need to know about your gear and our service.
How do you ensure the safety of delicate electronics during shipping?
Every instrument and electronic component is double-boxed with anti-static bubble wrap and high-density foam inserts to prevent movement and static discharge during transit.
Do you offer a warranty on vintage or used equipment?
Yes, all pre-owned electronics undergo a 30-point inspection and come with a standard 90-day Topshelf warranty covering electrical defects and hardware failure.
What is your return policy for high-end audio gear?
We offer a 14-day 'no-questions-asked' return policy. As long as the item is returned in its original packaging with all accessories and seals intact, a full refund will be issued.
Do you ship internationally and who handles the customs fees?
We ship worldwide via DHL and FedEx. Please note that the recipient is responsible for any import duties, taxes, or brokerage fees imposed by their country's customs department.
Can I request a specific setup or calibration before my order ships?
Absolutely. Our in-house technicians can calibrate your equipment to your specific requirements. Simply leave a note in your cart or contact our support team immediately after purchase.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. For high-value purchases, we also offer financing options through Affirm and Klarna.